Policies on Refunds, Fee Payments and Leader Discounts

Refunds Policy

• Refund requests will be considered on a case-by-case basis. Any refund will exclude the Scouts Aotearoa National Levy and may incur a $5 administration fee.
• If you’re unable to make payment by the due date, please contact our Membership Officer at membership@hobsonvillepointscouts.org.nz.
• If your child is no longer attending, please notify the Membership Officer as soon as possible.
• Refunds that involve the National Levy must be agreed on by the Finance Committee (Group Leader, Chairperson, Treasurer, and Membership Officer).

Leader Discount Policy

• Volunteer leaders are eligible for discounted fees for their child(ren) after completing one full year, being invested, and holding a valid Scout Warrant.
• Once the first year is completed, the fee difference from the previous 12 months will be refunded. The discounted leader rate will apply from then on.
• If a leader steps down, full membership fees will apply for the following term unless otherwise approved by the Group Leader. If annual fees were paid in advance, a new invoice will be issued for the difference.

Fee Payment Policy

• Invoices are issued before Week 2 of each term. Fees can be paid annually or term-by-term (4 terms). A $5 administration fee applies to each term invoice.
• Fees are due by Week 4 of each term. Two reminder emails will be sent automatically – at 14 and 21 days after the invoice is issued.
• If a member has not paid and not attended by Week 4, the Membership Officer will contact their parent or guardian to follow up.
• If fees are still unpaid by Week 5 (when the National Levy is due), the member will be withdrawn from Hobsonville Point Scouts and placed on the waiting list unless a special arrangement is made.
• Members must have paid their term fees by Week 5 in order to attend camps or other events.
• Any exceptions to this policy must be agreed on by the Finance Committee. The Group Leader will communicate directly with families as needed.